Tel: 0477 999 900

Terms & Conditions

CANCELLATIONS

Cancellations can be made in the period of time as per your confirmation letter that has been emailed to you otherwise Cancellations made up to 30 days prior to arrival will NOT incur a fee.  Cancellations made within the 30 day prior to arrival the full fee may be taken.
A reservation made directly with Lucinda Fishing Lodge or Hinchinbrook Marine Cove can be cancelled directly with the Motel provided it is within the cancellation period.
A reservation made through a Third Party booking agent ie. Booking.com, Wotif, etc must be cancelled with the Third Party booking agent.

PRE PAYMENT

One nights accommodation pre payment is required after booking for standard times,

100% pre payment for peak periods, being 50% upfront pre payment is required for peak periods with the remaining 50% payment required before 30 days prior to check in

Group bookings:
Group bookings require the first night of each room deposit payable at the time of booking with the balance payable 30days prior to arrival.

 

REFUNDS

NO shows - will be subject to a 100% cancellation fee
NO refunds for early departures
NO refunds given after check-in

 

GENERAL TERMS

Before departure, all food must be removed from fridges, all rubbish put in the appropriate rubbish bins provided, and crockery and cutlery washed and put away. The Property must be left in a clean and tidy condition.   Extra cleaning charges may be incurred for the cleaning of dirty dishes or removal of excessive rubbish etc. or if there are bad smells left in the room. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card

 

COOKING

Cooking in motel rooms is strictly forbidden by Health Authorities with the exception of the use of the kettle, toaster and microwave provided.
Fees for additional cleaning may apply should guest cook inside a motel room.

 

FIRE

Due to Fire regulations, Management must be aware of number of guests in rooms.
NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency Services attending, will be charged to the guest.

 

SMOKING

Smoking inside any rooms is strictly prohibited. If there is any evidence of smoking inside rooms you will be charged an additional $300 for a specialised clean to eliminate odours. Please ensure doors and windows are closed if smoking near rooms

 

PETS

Lucinda Fishing Lodge and Hinchinbrook Marine Cove are NOT pet friendly

 

EXTRA CHARGES THAT MAY BE CHARGED TO YOUR CREDIT CARD
Smoke in the room
Room degradation (such as vomit, bodily wastes)
General damage to motel property, fittings, fixtures
All non-standard cleaning charges
And or any problem sufficient to result in a room being withdrawn from its availability

 

CREDIT CARDS

By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise Lucinda Fishing Lodge & Hinchinbrook Marine Cove to charge the cost of your booking to the credit card or any fees as agreed to by the rules of stay. If paying by cash, a bond in the amount of $200.00 will be charged on check-in

Hinchinbrook Marine Cove & Lucinda Fishing Lodge Management reserves the right to refuse entry for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the motel.  It is a Management’s discretion to refuse service or entry.  Motel staff have the right to refuse service or remove patrons for inappropriate or offensive behaviour.

 

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

Guests are expected to be respectful of other guests at all times, and to be quiet between 10pm-7am. Disturbance to other guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund.   Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management.  If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

The terms and conditions of booking are subject to change without notice.

 

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS

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